# A receptionist that never sleeps. Knows every patient.

Patients book, reschedule, ask insurance questions, even triage urgent issues — all on WhatsApp, 24/7. Your real front desk handles walk-ins, complex cases, and actual people.

60%  
Front-desk calls eliminated  
24/7  
Available — even Eid weekends  
–35%  
No-show rate (vs SMS reminders)  
[See the journey](/content/demos/clinic-receptionist#stages/index.html)

## Front desks miss bookings every day.

Patients call after-hours and hang up. Reception is on the phone with one patient while three more wait. Bookings pile up in an Excel sheet that no one updates.

### Phone tag, missed bookings, lost patients
- Phone rings off the hook 9 AM – 11 AM, dead 6 PM
- "Sorry, can you call back tomorrow?"
- No-shows because nobody sent a reminder
- Insurance questions explained 80× a day
- Returning patients re-asked their name + DOB
- Front desk burnt out, walk-ins ignored

### With Mukh.1

### Every patient handled, every time
- Bookings 24/7 — patients book themselves
- Recognizes returning patients (no re-asking)
- Auto-reminders 24h + 1h before (cuts no-shows 35%)
- Knows every insurance plan you accept
- Triages urgent vs routine cases automatically
- Front desk only handles what needs a human

## How it works — every stage interactive.

Scroll to see exactly what happens, end-to-end.

### 01 PATIENT MESSAGES

### On WhatsApp — where everyone messages
No app to download. No portal to log into. Patient just messages your clinic's WhatsApp number. Same as messaging a friend.
- Works on any phone, no setup
- Recognizes returning patients from phone number
- Multilingual (Arabic, English, Urdu, Hindi, Filipino)

### 02 RECOGNIZE

### Knows every returning patient
Pulls patient file from your PMS in seconds. Last visit, treatment history, preferred dentist, allergies, insurance — all there before they even ask.
- Connects to your PMS (Dentally, Curve, Open Dental, custom)
- Suggests follow-ups based on treatment plan
- Allergies + meds visible to clinical staff

### 03 BOOK SLOT

### Patient picks a slot, in chat
Reads the dentist's real schedule. Patient picks. Confirmation + reminder + location pin sent automatically.
- Real-time dentist calendar
- Books with patient's preferred dentist when possible
- Sends location pin + parking instructions

### 04 INSURANCE CHECK

### Answers insurance questions instantly
Patient asks "do you take Bupa?" — gets the exact answer with coverage %, copay, and pre-approval flow. No more 5-minute hold music to ask reception.
- Knows every insurance plan you accept
- Calculates patient copay in real time
- Handles pre-approval workflows automatically

### 05 CLINIC ANALYTICS

### Reception team sees everything
A clean dashboard for the human team — what was booked, what was missed, anomalies (sudden no-shows? sudden insurance rejections?).
- Live dashboard for reception
- Slack/WhatsApp alerts on emergencies
- Daily digest at end of shift

## Reception teams reclaim their day.

Real numbers from Mukh.1 dental & medical clinic customers in UAE and KSA.

60%  
Calls eliminated  
Bookings, insurance, reminders  
–35%  
No-show rate  
Auto-reminders + one-tap reschedule  
24/7  
Booking availability  
Most bookings: 7 PM – 11 PM  
4.8/5  
Patient satisfaction  
Higher than phone reception

### Connects to your clinic stack

WhatsApp Business  
Instagram  
Dentally  
Curve Dental  
Open Dental  
Daman API  
AXA API  
Google Calendar

## Ready to give your front desk a break?

Bring your PMS + insurance contracts. We'll spin up a working clinic bot for your dentist/clinic for free.
[Book a real demo](/content/contact?source=demos&demo=clinic-receptionist/index.html) [See more demos](/content/demos/index.html)