File a claim in 5 minutes. Not 45.

Most insurance claims start with a 12-page form, a 30-minute hotline call, and 3 days of "we'll get back to you." Mukh.1 collects everything in WhatsApp, OCRs documents, AI-assesses damage, books garage. 5 minutes. Done.

5 min
Claim filed in WhatsApp
12,000+
Claims filed without an agent
–80%
Call-center load
See the journey

Claims experiences make customers churn.

Insurance is bought rationally but renewed emotionally. A bad claim experience = a lost customer.

Without Mukh.1

Slow, manual, frustrating

Customer fills 12-page form
Calls hotline, waits 18 minutes
Repeats info to 3 different agents
Garage selection done by phone tag
No status visibility — calls back asking
Customer renews with a competitor next year

With Mukh.1

Fast, automated, transparent

Customer messages WhatsApp, claims starts immediately
Police report photo → OCR extracts details
Damage photos → AI assesses repair cost
Garage chosen + drop-off booked in chat
Live status updates pushed to WhatsApp
Claim experience that retains customers

How it works — every stage interactive.

Scroll to see exactly what happens, end-to-end.

INCIDENT REPORTED

Customer messages — even from the accident scene

Stress-tested for the worst moment. Bot is calm, fast, and only asks what's necessary first ("Is anyone hurt?").

Triages emergency vs routine
Multilingual + voice input supported
Works one-handed (driver-friendly)

Always-on WhatsApp · Voice

Open claims · 142 active

🚗
CLM-44291 · Sara K.
Collision · AED 5,800 est
🟢 Filed
5 min ago Photos OCR'd Garage booked

🚗
CLM-44292 · Ahmed R.
Glass damage · AED 850
✅ Approved
Glass tech dispatched Auto-approved

🚗
CLM-44290 · Maryam A.
Theft · police report
⏳ Investigating
Higher tier review Officer assigned

TRY THE FLOW

File a claim end-to-end

Tap through the conversation. See the bot handle police report photos, damage assessment, garage booking — all in one chat.

Police report photo OCR
Damage photo computer-vision assessment
Live insurance + garage API integration

<5 min WhatsApp · Web

AI DAMAGE ASSESSMENT

Photos → repair estimate in 8 seconds

Customer uploads 3–5 damage photos. AI vision identifies parts (bumper, headlight, fender), severity, and gives a real repair cost estimate.

Trained on 2M+ vehicle damage photos
Identifies make/model/parts automatically
Estimate ranges aligned with garage network pricing

Customer sends 4 photos.

Estimate: AED 4,500 – 6,800 Covered: ✓ Comprehensive (Own Damage) Next: Pick a garage

Why this works

CV model trained on 2M+ insurance claim photos. Knows part costs by make/model. Pre-approves up to AED 10K instantly. Higher claims still go through human review.

GARAGE BOOKING

Closest network garage suggested. Drop-off slot picked. Courtesy car reserved. Done.

Real-time garage availability
Auto-arranges courtesy car
Drop-off slot chosen by customer

Drop-off at Al Habtoor Motors

✓ Booked. Tomorrow 9 AM · Al Habtoor Motors Courtesy car ready · Pay AED 750 excess at drop-off · Repair in 4–5 days

STATUS UPDATES

Live status — without calling the hotline

Every status change pushed to WhatsApp: claim approved, parts ordered, repair started, ready for pickup. Customer never wonders.

Auto-status push at every claim stage
Photos of repair progress
Pickup notification with QR for claim closure

Claim CLM-44291 · Sara Khan

Filed Apr 24 · Estimated close May 1

🟢 In repair

Days open

Est. close

May 1

Customer NPS

9 / 10

Updates pushed to customer

Apr 24, 14:32 — Claim filed via WhatsApp · auto-approved

Apr 24, 14:38 — Garage booked · courtesy car reserved

Apr 25, 09:00 — Drop-off confirmed · car received

Apr 25, 11:15 — Parts ordered · ETA Apr 28

Apr 28, 08:00 — Repair started [photo of dismantled bumper]

Apr 30, 16:00 — Repair complete [photo] · ready for pickup

May 1, 10:00 — Customer collected · claim closed · NPS: 9

The claim experience that retains customers.

Numbers from Mukh.1 insurance customers (UAE motor + health · 12,000+ claims processed).

5 min
Avg claim filing time
vs 45 min legacy

12K+
Claims auto-filed
0 agent involvement

–80%
Call-center load
Customers don't need to call

+22 NPS
Post-claim NPS
Best driver of renewal

Connects to your insurance stack

WhatsApp Business Core insurance system Garage network APIs Computer Vision (custom) OCR for documents Salesforce Google Maps (location)