# File a claim in 5 minutes. Not 45.

Most insurance claims start with a 12-page form, a 30-minute hotline call, and 3 days of "we'll get back to you." Mukh.1 collects everything in WhatsApp, OCRs documents, AI-assesses damage, books garage. 5 minutes. Done.

5 min  
Claim filed in WhatsApp  
12,000+  
Claims filed without an agent  
–80%  
Call-center load  
[See the journey](/content/demos/insurance-claim-agent#stages/index.html)

## Claims experiences make customers churn.

Insurance is bought rationally but renewed emotionally. A bad claim experience = a lost customer.

### Without Mukh.1

#### Slow, manual, frustrating

- Customer fills 12-page form
- Calls hotline, waits 18 minutes
- Repeats info to 3 different agents
- Garage selection done by phone tag
- No status visibility — calls back asking
- Customer renews with a competitor next year

### With Mukh.1

#### Fast, automated, transparent

- Customer messages WhatsApp, claims starts immediately
- Police report photo → OCR extracts details
- Damage photos → AI assesses repair cost
- Garage chosen + drop-off booked in chat
- Live status updates pushed to WhatsApp
- Claim experience that retains customers

## How it works — every stage interactive.

Scroll to see exactly what happens, end-to-end.

01

### INCIDENT REPORTED

Customer messages — even from the accident scene

Stress-tested for the worst moment. Bot is calm, fast, and only asks what's necessary first ("Is anyone hurt?").

- Triages emergency vs routine
- Multilingual + voice input supported
- Works one-handed (driver-friendly)

Always-on WhatsApp · Voice

Open claims · 142 active

🚗  
CLM-44291 · Sara K.  
Collision · AED 5,800 est  
🟢 Filed  
5 min ago Photos OCR'd Garage booked

🚗  
CLM-44292 · Ahmed R.  
Glass damage · AED 850  
✅ Approved  
Glass tech dispatched Auto-approved

🚗  
CLM-44290 · Maryam A.  
Theft · police report  
⏳ Investigating  
Higher tier review Officer assigned

02

### TRY THE FLOW

File a claim end-to-end

Tap through the conversation. See the bot handle police report photos, damage assessment, garage booking — all in one chat.

- Police report photo OCR
- Damage photo computer-vision assessment
- Live insurance + garage API integration

<5 min WhatsApp · Web

03

### AI DAMAGE ASSESSMENT

Photos → repair estimate in 8 seconds

Customer uploads 3–5 damage photos. AI vision identifies parts (bumper, headlight, fender), severity, and gives a real repair cost estimate.

- Trained on 2M+ vehicle damage photos
- Identifies make/model/parts automatically
- Estimate ranges aligned with garage network pricing

Customer sends 4 photos.

Estimate: AED 4,500 – 6,800
Covered: ✓ Comprehensive (Own Damage)
Next: Pick a garage

Why this works

CV model trained on 2M+ insurance claim photos. Knows part costs by make/model. Pre-approves up to AED 10K instantly. Higher claims still go through human review.

04

### GARAGE BOOKING

Closest network garage suggested. Drop-off slot picked. Courtesy car reserved. Done.

- Real-time garage availability
- Auto-arranges courtesy car
- Drop-off slot chosen by customer

#### Drop-off at Al Habtoor Motors

**✓ Booked. Tomorrow 9 AM · Al Habtoor Motors** Courtesy car ready · Pay AED 750 excess at drop-off · Repair in 4–5 days

05

### STATUS UPDATES

Live status — without calling the hotline

Every status change pushed to WhatsApp: claim approved, parts ordered, repair started, ready for pickup. Customer never wonders.

- Auto-status push at every claim stage
- Photos of repair progress
- Pickup notification with QR for claim closure

##### Claim CLM-44291 · Sara Khan

Filed Apr 24 · Estimated close May 1

🟢 In repair

Days open

3

Est. close

May 1

Customer NPS

9 / 10

Updates pushed to customer

Apr 24, 14:32 — Claim filed via WhatsApp · auto-approved

Apr 24, 14:38 — Garage booked · courtesy car reserved

Apr 25, 09:00 — Drop-off confirmed · car received

Apr 25, 11:15 — Parts ordered · ETA Apr 28

Apr 28, 08:00 — Repair started [photo of dismantled bumper]

Apr 30, 16:00 — Repair complete [photo] · ready for pickup

May 1, 10:00 — Customer collected · claim closed · NPS: 9

## The claim experience that retains customers.

Numbers from Mukh.1 insurance customers (UAE motor + health · 12,000+ claims processed).

5 min  
Avg claim filing time  
vs 45 min legacy

12K+  
Claims auto-filed  
0 agent involvement

–80%  
Call-center load  
Customers don't need to call

+22 NPS  
Post-claim NPS  
Best driver of renewal

### Connects to your insurance stack

WhatsApp Business Core insurance system Garage network APIs Computer Vision (custom) OCR for documents Salesforce Google Maps (location)