20% more deliveries. 0 stress for dispatchers.

Driver routing · live ETA + exception handling · multilingual driver chat (Arabic, English, Urdu, Hindi) · customer-facing ETA updates. Dispatchers stop firefighting · drivers stop waiting on calls.

Dispatchers spend the day on the phone. Drivers wait on hold.

Routes are planned in the morning, then break by 10am. Dispatchers field 200 driver calls a day. Customers ask "where's my delivery?" and nobody knows in real-time. Empty miles eat margin.

The phone-tag dispatcher

  • Routes planned at 06:00 · obsolete by 09:30
  • Drivers call dispatch · "stuck in traffic, what now?"
  • Dispatcher on phone all day · 200+ calls
  • Failed deliveries logged on paper · re-keyed at 18:00
  • Customers call: "ETA?" · dispatcher guesses
  • Cold chain breaches caught only at customer rejection
  • Empty miles 35% · margin eaten

With Mukh.1

Live routing · driver chat · auto-ETAs

  • Routes re-optimized in real-time on traffic + exceptions
  • Drivers chat in their language (AR/EN/UR/HI) · no phone calls
  • Failed deliveries auto-rescheduled · customer + driver notified
  • Customers get live ETA via SMS/WhatsApp · no calls
  • Cold chain monitored · auto-replacement dispatched on breach
  • Empty miles minimized · backhaul auto-suggested
  • Dispatchers handle 3× the load · without burning out

How it works — every stage interactive.

01 LIVE FLEET VIEW

Real-time positions · live ETAs · exceptions surfaced · driver workload · customer satisfaction. Dispatchers see everything that matters · stop chasing.

  • Real-time GPS + ETA per delivery
  • Exception triage (cold-chain · failed delivery · traffic)
  • Driver workload balancing

Live · 30-sec refresh

  • Fleet · 14:22 · 47 drivers · 312 deliveries today · 84% complete

02 TRY THE FLOW

Tap a button. See exception handling, real-time route optimization, or multilingual driver chat.

  • Live exception dashboard
  • Multi-language driver chat (AR/EN/UR/HI)
  • Real-time route optimization

03 DRIVER CHAT

Drivers talk to dispatch · in their language

  • 4-language NLU (AR · EN · UR · HI)
  • Translates internally · driver always sees own language
  • Voice transcript option for hands-free

04 EXCEPTION HANDLING

Failed delivery? Cold-chain breach? Auto-handled.

  • Failed delivery: auto-reschedule + customer comm
  • Cold chain: auto-replacement from depot + cooler swap
  • Refused parcel: auto-route back · refund initiated

05 OPS DASHBOARD

Dispatch ops · running tight

  • Cost-per-delivery trending.
  • SLA hit-rate.
  • Empty miles.
  • Customer NPS.
  • Driver retention.

Dispatch ops · live · multilingual · stress-free.

Numbers from Mukh.1 logistics customers (3PLs, retail fleets, last-mile · GCC + India).

  • +20% Deliveries/driver/day
  • Same fleet, same hours
  • –35% Empty miles
  • Backhaul auto-matching
  • 99.2% SLA hit rate
  • vs 91% baseline
  • +2.1 NPS
  • Customer satisfaction

Connects to your fleet + WMS + customer comms

GPS / Telematics, Cold-chain sensors, WMS, SAP TM, WhatsApp Business, Driver mobile app, Mapbox · Google Maps, Salesforce Field

Ready to dispatch 20% more without adding drivers?

Plug in your fleet GPS. We'll re-route last week's deliveries through our optimizer and show you the empty miles · free.