# 20% more deliveries. 0 stress for dispatchers.

Driver routing · live ETA + exception handling · multilingual driver chat (Arabic, English, Urdu, Hindi) · customer-facing ETA updates. Dispatchers stop firefighting · drivers stop waiting on calls.

## Dispatchers spend the day on the phone. Drivers wait on hold.

Routes are planned in the morning, then break by 10am. Dispatchers field 200 driver calls a day. Customers ask "where's my delivery?" and nobody knows in real-time. Empty miles eat margin.

### The phone-tag dispatcher

- Routes planned at 06:00 · obsolete by 09:30
- Drivers call dispatch · "stuck in traffic, what now?"
- Dispatcher on phone all day · 200+ calls
- Failed deliveries logged on paper · re-keyed at 18:00
- Customers call: "ETA?" · dispatcher guesses
- Cold chain breaches caught only at customer rejection
- Empty miles 35% · margin eaten

### With Mukh.1

### Live routing · driver chat · auto-ETAs

- Routes re-optimized in real-time on traffic + exceptions
- Drivers chat in their language (AR/EN/UR/HI) · no phone calls
- Failed deliveries auto-rescheduled · customer + driver notified
- Customers get live ETA via SMS/WhatsApp · no calls
- Cold chain monitored · auto-replacement dispatched on breach
- Empty miles minimized · backhaul auto-suggested
- Dispatchers handle 3× the load · without burning out

## How it works — every stage interactive.

### 01 LIVE FLEET VIEW

Real-time positions · live ETAs · exceptions surfaced · driver workload · customer satisfaction. Dispatchers see everything that matters · stop chasing.

- Real-time GPS + ETA per delivery
- Exception triage (cold-chain · failed delivery · traffic)
- Driver workload balancing

Live · 30-sec refresh

- Fleet · 14:22 · 47 drivers · 312 deliveries today · 84% complete

### 02 TRY THE FLOW

Tap a button. See exception handling, real-time route optimization, or multilingual driver chat.

- Live exception dashboard
- Multi-language driver chat (AR/EN/UR/HI)
- Real-time route optimization

### 03 DRIVER CHAT

Drivers talk to dispatch · in their language

- 4-language NLU (AR · EN · UR · HI)
- Translates internally · driver always sees own language
- Voice transcript option for hands-free

### 04 EXCEPTION HANDLING

Failed delivery? Cold-chain breach? Auto-handled.

- Failed delivery: auto-reschedule + customer comm
- Cold chain: auto-replacement from depot + cooler swap
- Refused parcel: auto-route back · refund initiated

### 05 OPS DASHBOARD

Dispatch ops · running tight

- Cost-per-delivery trending.
- SLA hit-rate.
- Empty miles. 
- Customer NPS. 
- Driver retention.

### Dispatch ops · live · multilingual · stress-free.

Numbers from Mukh.1 logistics customers (3PLs, retail fleets, last-mile · GCC + India).

- +20% Deliveries/driver/day
- Same fleet, same hours
- –35% Empty miles
- Backhaul auto-matching
- 99.2% SLA hit rate
- vs 91% baseline
- +2.1 NPS
- Customer satisfaction

### Connects to your fleet + WMS + customer comms

GPS / Telematics, Cold-chain sensors, WMS, SAP TM, WhatsApp Business, Driver mobile app, Mapbox · Google Maps, Salesforce Field

## Ready to dispatch 20% more without adding drivers?

Plug in your fleet GPS. We'll re-route last week's deliveries through our optimizer and show you the empty miles · free.