# Inbox triage. AI scribe. 90 minutes per clinician saved daily.

Two clinician superpowers in one agent. Triages portal messages by urgency · routes them · generates SOAP notes from visit recording · auto-codes E&M. HIPAA / DHA / ADHICS compliant · data stays in tenant.

90 min/day

Saved per clinician

24/7

Inbox triage

94%

SOAP style match

[See the journey](/content/demos/patient-triage-scribe#stages/index.html)

## Clinicians document until 9pm. Patients wait days for portal replies.

Charting and inbox replies eat 2 hours of every clinician's evening. Meanwhile, patient messages — some urgent — sit in inboxes for 24-72 hours. The system is broken at both ends.

### The clinician burnout cycle

- Type SOAP notes for 14 visits after clinic closes
- Click through 47 portal messages each evening
- Triage by reading, not by urgency — chest pain mixed with refills
- Auto-replies are generic and unhelpful
- Manual E&M coding · undercoded for legal safety
- Refill requests pile up · patients call angry
- Docs leaving medicine — top reason: documentation burden

### With Mukh.1

### Clinician at top-of-license · ambient + autonomous

- Inbox triaged by urgency · red flags caught (cardiac, sepsis, DKA)
- Refill drafts ready · just sign
- Ambient SOAP scribe · listens during visit · drafts notes
- Notes match YOUR style (94% match · learns from past)
- Auto E&M coding · audit-grade · maximizes legitimate revenue
- Drug interactions + formulary checked at draft
- HIPAA / DHA / ADHICS compliant · zero data leaves tenant

## How it works — every stage interactive.

### Inbox triage

#### Morning inbox · sorted by what kills first

Overnight: 47 portal messages. Agent triages by red-flag clinical urgency. Cardiac/sepsis/DKA flags get same-day callbacks scheduled and SMS sent. Routine refills get drafted. Clinician opens dashboard and works the red queue first.

- Cardiac / sepsis / DKA / stroke red-flag detection
- Auto-schedule urgent callbacks + SMS patient
- Drafts replies for routine queries · clinician reviews

#### Daily AM digest

[ehr.mukh.one/inbox](http://ehr.mukh.one/inbox)

#### 47 patient messages · triaged · 09:00 · Dr Khan

🔴 3 · same-day callback  
Chest pain · post-op fever · BG 28 mmol/L  
!!! Auto-booked urgent slots SMS sent to patients 1 ED-referred

🟡 8 · within 24h  
5 refills (drafted) · 3 symptom updates · clarifying Qs sent

🟢 36 · routine / admin  
Appt requests · billing · lab Qs · forms · all auto-routed

### TRY THE FLOW

#### AI scribe console · live

Tap a button. See the agent draft SOAP, prescriptions, or auto-code from a recorded visit. All clinician approves and signs.

- SOAP matches YOUR style (auto-learned)
- Rx with formulary + interaction check
- Audit-grade E&M coding

#### Ambient scribe

### No clicks. No mic-shoving. Just listens.

Clinic mic captures the visit conversation. Encrypted on-device. Auto-deletes once the note is signed. Clinician maintains eye contact with the patient — not the keyboard.

- Ambient: no clicks, no microphone-shoving
- Encrypted on-device · auto-delete after sign
- Multi-speaker (clinician + patient + family)

### Why this works

Patients feel heard. Clinicians get their evenings back. Notes are richer (verbatim symptom descriptions). Coding is audit-grade. Burnout drops.

### STYLE LEARNING

#### Sounds like YOU wrote it. Because it learned how you write.

Trained on the clinician's past 200 notes. Tone, abbreviations, structure preferences. SOAP notes match style at 94%.

#### Practice analytics

#### See clinic patterns · improve outcomes

Per-clinician productivity. Per-condition outcomes. Coding accuracy. Documentation time. Not micromanagement — leadership intelligence.

##### Clinic insights · April 2026

Dr Khan + 5 colleagues · 1,247 visits · documentation auto-drafted

Burnout: green

Avg charting time: 12 min/day (down from 90)

Inbox cleared by: 17:30 (vs 20:30 prior)

Coding revenue capture: +18% (audit-grade)

Patient NPS: +9 pts (more eye contact)

### Clinicians at top-of-license. Patients heard.

Numbers from Mukh.1 healthcare customers (clinics, hospitals, telehealth · UAE, KSA, India, UK).

### Connects to your EHR + lab + pharmacy

Epic, Athena, Cerner, DrChrono, Tasy, LabCorp / DHA labs, Pharmacy networks, HIPAA · DHA · ADHICS

### Ready to give your clinicians their evenings back?

Connect your EHR. We'll triage your last 200 inbox messages and draft a sample SOAP — free.