Property Managers 3× Units. Tenants Happier. Owners Get Paid Faster.
Tenant chat (24/7 rent + maintenance + lease) · auto-routing to contractors · rent automation · move-in/out checklists · arrears handling. For property managers, landlords, and facility teams.
3×
Units per PM
–60%
Rent arrears
24/7
Tenant support
PMs Spend Evenings Answering Tenant WhatsApps. Owners Wait Weeks for Rent.
Property managers are stretched thin: 2am AC leak messages, lease question pile-up, manual rent chasing. Tenants get slow responses. Owners get late rent. Everyone's frustrated.
The Phone-Tag PM
- PM's personal phone is the help desk · 2am AC leak texts
- Lease questions answered ad-hoc · "let me check"
- Rent chasing: WhatsApp 1, then 2, then call · awkward
- Maintenance routing: PM phones contractor · waits for confirm
- Move-in: 3 separate physical visits with paperwork
- Move-out: deposits disputed · subjective walk-throughs
- Owner WhatsApps PM: "where's my April rent?"
With Mukh.1
24/7 Building Agent · Trustworthy · Auto-Everything
- Tenants chat with the building, not the PM's phone
- Maintenance auto-triaged + dispatched (emergency vs scheduled)
- Rent reminders polite + multi-channel · 1-tap pay
- Move-in checklist tenant completes via WhatsApp
- Move-out: photo-documented · objective deposit return
- Owners get auto-statements + rent dashboard
- Lease questions answered instantly · with the actual clauses
How It Works — Every Stage Interactive.
01
24/7 Tenant
Tenants get a 24/7 building agent
Maintenance, rent, lease, parking, amenities — all answered. Routine queries closed in <60 sec. Emergencies dispatched immediately. PM's phone goes quiet at night.
- Maintenance triage (emergency vs scheduled)
- Rent payment + reminders + arrears
- Lease + amenity + parking + community queries
Tower B · Today · 47 Tenant Messages Handled · 0 Escalated
🔧
14 maintenance · all routed
2 emergency (water + lift) · 12 scheduled · all confirmed
✓
Auto-dispatched contractors Tenant SMS confirmations
💰
18 rent reminders sent
14 paid same day · 4 promised · 0 awkward calls
✓
1-tap payment Auto-receipt issued
📋
11 lease + amenity questions
Auto-answered with actual clauses · 0 PM time used
✓
Lease docs indexed Cite to clause
🤝
4 move-in / move-out
Checklists running · photos captured · auto-progressing
✓
Move-in 6 of 8 done Move-out 1 photo-walk
02
TRY THE FLOW
Tenant WhatsApp · Live
Tap a button. See how the building agent handles maintenance, rent, lease — all on WhatsApp, all in seconds.
- WhatsApp-first (tenants don't install apps)
- Emergency triage + dispatch
- Friendly tone · firm boundaries (lease enforcement)
03
AUTO-DISPATCH
Maintenance routed in 90 seconds
Tenant reports issue. Agent classifies (emergency vs scheduled), picks the right contractor (specialty + availability + scorecard), books, sends tenant + contractor SMS. PM doesn't lift a finger.
- Issue classification (8 categories · 30 sub-types)
- Contractor scorecard (price · speed · tenant rating)
- Auto-booking + tenant SMS
<90 sec dispatch Contractor network · scorecards
Tenant WhatsApps at 23:00: "AC leaking, water on floor."
→ Agent classifies: emergency · water damage risk
→ Pings 3 emergency contractors with auto-priced job
→ Cool Climate Tech accepts in 4 min · 23:15 ETA
→ Tenant gets: "Cool Climate is on the way · 15 min · here's the tech name + photo · save these instructions until they arrive"
→ Resolved by 00:30 · before PM's alarm goes off
04
RENT AUTOMATION
Rent collected · gracefully · on time
10 days before due: friendly reminder. Day 0: payment link. Day 7 late: polite nudge. Day 14: arrears protocol. Each step on-brand · auto-paused on payment promise · auto-receipt on payment.
- Multi-channel reminders (WhatsApp + email + voice)
- 1-tap pay (Apple/Google Pay · bank · Tabby)
- Promise tracking + auto-pause
Owner Statement · April 2026 · Marina Heights Tower B (84 units)
Rent collection Due this month AED 712,800 (84 units) Collected on-time AED 698,400 (98%) Outstanding AED 14,400 (2 units · payment-promised) Auto-receipts issued 82 (no PM time)
Maintenance
Total tickets 47 · 100% closed Avg response 4.2 min · vs SLA 60 min Top contractor Cool Climate (NPS 9.4) Maintenance spend AED 28,400 (within budget) Tenant satisfaction NPS this month 8.7 / 10 (vs 6.4 prior) Top complaint Lift slow on Tower B (scheduled retrofit Q3)
05
OWNER PORTAL
Owners see everything · in real time
Rent collection · maintenance spend · tenant NPS · vacancy status · projected income. All in one dashboard, all live. Owners stop calling PMs for updates.
- Rent + arrears + occupancy live
- Maintenance budget tracking
- Tenant NPS per building
Marina Heights Portfolio · April 2026
3 towers · 248 units · AED 2.1M MRR
On track ✓
Occupancy
96.4%
On-time rent
98% (vs 78% LY)
Avg maintenance time
4.2 min response
Tenant NPS
8.7 (+2.3 YoY)
This month's headlines
🟢 Tower B rent collection 98% on-time · arrears down AED 18k
🟡 Lift service contract renewal due Q3 · 3 quotes received · auto-compared (DistriLift wins on price + uptime)
🔴 1 unit vacant 14 days (B-1804) · auto-listing on 4 portals + 12 inquiries · viewing booked for Sat
✅ 4 leases auto-renewed · 1 opted out · re-listing started for July move-in
Property Management · Scaled · Gracefully.
Numbers from Mukh.1 PM customers (residential + commercial · UAE, KSA, India).
3×
Units per PM
Without dropping service
–60%
Rent arrears
Polite reminders + 1-tap pay
+2.3 NPS
Tenant satisfaction
Faster response · auto-everything
4 min
Maintenance response
vs hours/days manual
Connects to Your PM Stack
WhatsApp Business Yardi AppFolio MRI Software Stripe Tabby Contractor Network Property Finder
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