Concierge that never sleeps. Knows every guest.
Arrival at midnight, restaurant booking at 11 PM, spa at 6 AM. Hotel reception is overwhelmed. Mukh.1 is the multilingual, always-on concierge that handles everything — and ups F&B revenue 25%.
+25%
F&B revenue from guests
24/7
Multilingual concierge
–60%
Reception calls
Hotel reception bottleneck = lost revenue.
Most guest requests happen 8 PM – 11 PM. Reception is also doing checkout, billing, walk-ins. Guests don't bother — and the hotel loses the upsell.
Without Mukh.1
Reception overwhelmed, guests under-served
- Reception phone busy at peak hours
- "What time does the spa open?" calls 100×/day
- Restaurant bookings missed because reception didn't pass them on
- Late arrivals get no support after midnight
- Spa, F&B, and ancillary upsells happen ad-hoc
- Hotel feels generic, no personalization
With Mukh.1
Personal, multilingual, revenue-driving
- Branded WhatsApp message at check-in
- 24/7 concierge across 30+ languages
- Knows hotel inventory live (rooms, restaurants, spa, gym)
- Books external (restaurants, transfers) in same chat
- Personalized — remembers preferences across stays
- Drives 25% more F&B + ancillary revenue
How it works — every stage interactive.
01 CHECK-IN MESSAGE
Guest gets WhatsApp the moment they check in
Branded message from "The Pearl Dubai · Maya" with the guest's name. Inviting, personalized. Sets the tone.
- Auto-triggered on check-in (PMS event)
- Multilingual (auto-detected from booking nationality)
- Branded with hotel logo + colors
On check-in WhatsApp · Branded
app.mukh.one/hotel-guests
Currently in-house · 247 guests
SK
Sara Khan · Premier Suite
3 nights · Apr 22–25
🌍 EN
Allergy: shellfish
Spa preference BD May 8 (note)
AR
Ahmed Rashid · Deluxe Sea
5 nights · Apr 20–25
🌍 AR
Late checkout requested
Vegetarian
Anniversary May 1
MA
Maryam Al · Family Suite
7 nights · Apr 23–30
🌍 EN
Children: 2 (5, 8)
Kids club active
High spa interest
02 GUEST ASKS
Try it — restaurant, spa, transfer
Pick what you'd ask Maya. Watch her recommend, book, charge to room — without involving reception.
- Knows hotel restaurant hours + menus
- Books external restaurants too (concierge mode)
- Charges everything to your room
<2 min per request WhatsApp · 30+ languages
The Pearl Dubai · Maya
Concierge · 24/7
Skip
Welcome to The Pearl, Sara! 🌊
I'm Maya — your concierge. Anything you'd like arranged?
- Late dinner recommendation
- Spa booking
- Airport transfer
03 SPA + ANCILLARY
Upsells that feel like recommendations
Guest mentions a long flight → bot suggests spa. Birthday in profile → suggests in-room champagne. Personal, not pushy. Drives revenue.
- Reads guest profile (allergies, preferences, occasions)
- Suggests at the right moment (jet lag, anniversary, kids check-in)
- Books + charges seamlessly
Personalization-driven PMS · Spa software · F&B POS
app.mukh.one/concierge
Reception ✕ Mukh.1 ✓
PERSONAL + PROFITABLE
Guest asks: "any restaurants nearby?"
Maya: "Saw you mentioned shellfish allergy in your booking — Bait Maryam (Lebanese, 6 min) has 3 great non-shellfish dishes I can recommend. Or Saffron in our hotel — Indian, your favorite based on last stay. Want me to book one?"
04 EXTERNAL BOOKINGS
External restaurants, tours, transfers — handled
Guest wants to eat outside the hotel. Bot doesn't lose them — books the external place, arranges hotel car, all in chat.
- Live availability for top external restaurants
- Hotel car arrangement included
- Bookings tracked in profile (next stay, suggest the same)
Concierge-grade Restaurant APIs · Hotel transport
app.mukh.one/spa-booking
Spa slots tomorrow
In-house guest · 20% off
Tomorrow
9 AM (60min)
Tomorrow
11 AM (90min)
Tomorrow
4 PM (60min)
✓ Booked. 11 AM · 90-min Hot Stone
AED 480 (20% guest discount) · charged to room · robe provided
05 GUEST INTELLIGENCE
GM dashboard: real guest sentiment + ops insights
Hotel managers see live what guests are asking, what they love, what they hate — actionable for ops, F&B, marketing.
- Live sentiment per guest
- Top requests + top friction points
- Slack/WA alerts on negative sentiment
Real-time GM dashboard Slack · Email · Microsoft Teams
app.mukh.one/hotel-insights
The Pearl Dubai · April
Avg occupancy 92% · 11,247 guest interactions
+25% F&B
F&B revenue
+25% MoM
Spa revenue
+18% MoM
Reception calls
–60%
NPS
74 (+9)
Top guest themes
🟢 "Maya saved my evening" — 47 mentions in WhatsApp reviews
🟡 Wifi complaints up — engineering investigating new APs
🔴 Hotel restaurant noise issue at lounge — 8 guests in 3 days
✅ Anniversary auto-detection drove AED 47K in champagne + dinner upsell this month
F&B and ancillary revenue grow without staff growth.
Numbers from Mukh.1 luxury hotel customers (UAE, Maldives, KSA).
+25%
F&B revenue from guests
Personalized in-room nudges
24/7
Multilingual concierge
30+ languages
–60%
Reception calls
Reception focuses on guest faces
+9 NPS
Guest satisfaction
Always-on concierge wins
Connects to your hotel stack
WhatsApp Business
Opera PMS
Mews
F&B POS
Spa booking systems
Hotel transport
Google Reviews
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