# Concierge that never sleeps. Knows every guest. Arrival at midnight, restaurant booking at 11 PM, spa at 6 AM. Hotel reception is overwhelmed. Mukh.1 is the multilingual, always-on concierge that handles everything — and ups F&B revenue 25%. **+25%** F&B revenue from guests **24/7** Multilingual concierge **–60%** Reception calls [See the journey](/content/demos/travel-concierge#stages/index.html) ## Hotel reception bottleneck = lost revenue. Most guest requests happen 8 PM – 11 PM. Reception is also doing checkout, billing, walk-ins. Guests don't bother — and the hotel loses the upsell. ### Without Mukh.1 #### Reception overwhelmed, guests under-served - Reception phone busy at peak hours - "What time does the spa open?" calls 100×/day - Restaurant bookings missed because reception didn't pass them on - Late arrivals get no support after midnight - Spa, F&B, and ancillary upsells happen ad-hoc - Hotel feels generic, no personalization ### With Mukh.1 #### Personal, multilingual, revenue-driving - Branded WhatsApp message at check-in - 24/7 concierge across 30+ languages - Knows hotel inventory live (rooms, restaurants, spa, gym) - Books external (restaurants, transfers) in same chat - Personalized — remembers preferences across stays - Drives 25% more F&B + ancillary revenue ## How it works — every stage interactive. ### 01 CHECK-IN MESSAGE #### Guest gets WhatsApp the moment they check in Branded message from "The Pearl Dubai · Maya" with the guest's name. Inviting, personalized. Sets the tone. - Auto-triggered on check-in (PMS event) - Multilingual (auto-detected from booking nationality) - Branded with hotel logo + colors **On check-in WhatsApp · Branded** app.mukh.one/hotel-guests Currently in-house · 247 guests **SK** Sara Khan · Premier Suite 3 nights · Apr 22–25 **🌍 EN** Allergy: shellfish Spa preference BD May 8 (note) **AR** Ahmed Rashid · Deluxe Sea 5 nights · Apr 20–25 **🌍 AR** Late checkout requested Vegetarian Anniversary May 1 **MA** Maryam Al · Family Suite 7 nights · Apr 23–30 **🌍 EN** Children: 2 (5, 8) Kids club active High spa interest ### 02 GUEST ASKS #### Try it — restaurant, spa, transfer Pick what you'd ask Maya. Watch her recommend, book, charge to room — without involving reception. - Knows hotel restaurant hours + menus - Books external restaurants too (concierge mode) - Charges everything to your room **<2 min per request WhatsApp · 30+ languages** The Pearl Dubai · Maya Concierge · 24/7 **Skip** Welcome to The Pearl, Sara! 🌊 I'm Maya — your concierge. Anything you'd like arranged? - Late dinner recommendation - Spa booking - Airport transfer ### 03 SPA + ANCILLARY #### Upsells that feel like recommendations Guest mentions a long flight → bot suggests spa. Birthday in profile → suggests in-room champagne. Personal, not pushy. Drives revenue. - Reads guest profile (allergies, preferences, occasions) - Suggests at the right moment (jet lag, anniversary, kids check-in) - Books + charges seamlessly **Personalization-driven PMS · Spa software · F&B POS** app.mukh.one/concierge **Reception ✕ Mukh.1 ✓** **PERSONAL + PROFITABLE** Guest asks: "any restaurants nearby?" Maya: "Saw you mentioned shellfish allergy in your booking — Bait Maryam (Lebanese, 6 min) has 3 great non-shellfish dishes I can recommend. Or Saffron in our hotel — Indian, your favorite based on last stay. Want me to book one?" ### 04 EXTERNAL BOOKINGS #### External restaurants, tours, transfers — handled Guest wants to eat outside the hotel. Bot doesn't lose them — books the external place, arranges hotel car, all in chat. - Live availability for top external restaurants - Hotel car arrangement included - Bookings tracked in profile (next stay, suggest the same) **Concierge-grade Restaurant APIs · Hotel transport** app.mukh.one/spa-booking #### Spa slots tomorrow In-house guest · 20% off Tomorrow 9 AM (60min) Tomorrow 11 AM (90min) Tomorrow 4 PM (60min) **✓ Booked. 11 AM · 90-min Hot Stone** AED 480 (20% guest discount) · charged to room · robe provided ### 05 GUEST INTELLIGENCE #### GM dashboard: real guest sentiment + ops insights Hotel managers see live what guests are asking, what they love, what they hate — actionable for ops, F&B, marketing. - Live sentiment per guest - Top requests + top friction points - Slack/WA alerts on negative sentiment **Real-time GM dashboard Slack · Email · Microsoft Teams** app.mukh.one/hotel-insights #### The Pearl Dubai · April Avg occupancy 92% · 11,247 guest interactions **+25% F&B** F&B revenue **+25% MoM** Spa revenue **+18% MoM** Reception calls **–60%** NPS 74 (+9) **Top guest themes** 🟢 "Maya saved my evening" — 47 mentions in WhatsApp reviews 🟡 Wifi complaints up — engineering investigating new APs 🔴 Hotel restaurant noise issue at lounge — 8 guests in 3 days ✅ Anniversary auto-detection drove AED 47K in champagne + dinner upsell this month ## F&B and ancillary revenue grow without staff growth. Numbers from Mukh.1 luxury hotel customers (UAE, Maldives, KSA). **+25%** F&B revenue from guests **Personalized in-room nudges** **24/7** Multilingual concierge **30+ languages** **–60%** Reception calls Reception focuses on guest faces **+9 NPS** Guest satisfaction Always-on concierge wins ### Connects to your hotel stack WhatsApp Business Opera PMS Mews F&B POS Spa booking systems Hotel transport Google Reviews ## Want a 24/7 concierge for your hotel? Connect your PMS + F&B POS. We'll spin up a branded concierge for your property in 7 days. [Book a real demo](/content/contact?source=demos&demo=travel-concierge/index.html) [See more demos](/content/demos/index.html)